FREQUENTLY ASKED QUESTIONS.

Unlike commercial crowdfunding platforms that collect donations into their own escrow accounts and deduct 3% to 8% fees, Aken Tech never touches or holds your funds.

• Direct UPI QR: Your Trust's official bank UPI ID (SBI, HDFC, ICICI, etc.) is integrated directly. Donors scan via PhonePe, Google Pay, or Paytm, and 100% of the funds credit immediately into your Trust account.
• Payment Gateway Merchant Account: For credit/debit card donations, we integrate Razorpay or Cashfree directly in your Trust's registered name. Settlements transfer automatically into your bank daily.
• ₹0 Platform Fee: You pay ₹0 commission to Aken Tech on any amount of donations raised.

The moment a donor completes a payment, the Aken Tech engine generates an official, tamper-proof PDF receipt formatted strictly to Income Tax Form 10BE standards in under 5 seconds:

• Audit-Proof Serial Sequences: Automatically assigns unique financial year numbers (e.g. AKT/80G/2026-27/0042) preventing duplicate or missed numbers.
• Mandatory Statutory Data: Embeds Trust PAN, 80G Unique Registration Number (URN), donor PAN validation, donation purpose, and 50% tax deduction calculations.
• Instant WhatsApp & Email Dispatch: Delivered directly to the donor's WhatsApp phone number and email address with your Trust's digital signature seal.

Under Section 234G of the Income Tax Act, non-filing or late filing of Form 10BD after 31st May carries a mandatory daily penalty fine of ₹200/day, plus donors lose their 80G tax benefits.

Aken Tech maintains your donor audit register continuously throughout the year. At financial year-end, your Chartered Accountant (CA) can download a 1-click pre-validated CSV file formatted strictly to the Income Tax Department's 22-column schema, eliminating weeks of manual data entry and CA panic.

Yes, absolutely. Many Indian trust founders, patron trustees, and field secretaries are more comfortable operating in Hindi than complex English tech dashboards.

Aken Tech features a native Hindi & English bilingual mobile CRM. From any Android smartphone or iPhone, trustees can:

• Add new emergency relief causes or medical appeals in 2 minutes.
• Upload photos and videos directly from the phone camera.
• View real-time donor lists, download PDF receipts, and track WhatsApp delivery status.

You receive a custom .org.in or .in domain name (e.g. janhitseva.org.in) which is 100% registered and owned in your Trust's official name.

We never hold your domain hostage. If your Trust already owns a domain name (like yourtrust.org or yourtrust.com), we will configure and point it to your new Aken Tech portal with zero downtime and lifetime free SSL security.

Credibility and verification are critical for field relief, hospital visits, and animal rescue drives.

• Encrypted QR Code: Each card features a cryptographic QR code. When scanned by police officers, government authorities, or donors, it opens a real-time verification page confirming active designation and trust registration.
• PVC-Ready Format: Generates double-sided 300 DPI high-resolution PDFs formatted for standard PVC plastic card printers.
• Official Appointment Letters: 1-click issuance of formal appointment letters on official Trust letterhead.

Our onboarding team handles the complete technical setup within 48 hours. You only need to share digital copies of:

1. Trust Deed / Society Registration Certificate / Section 8 Incorporation.
2. PAN Card of the Trust / Society.
3. 12A and Section 80G Approval Orders (Regular or Provisional Form 10AC).
4. Cancelled Cheque or Bank Passbook front page (for direct UPI/gateway settlement).
5. Trust logo, trustee names, contact helpline, and active social causes.

Commercial platforms are aggregators designed to promote their own brand, not your Trust:

• Commissions: Commercial platforms pocket 3% to 8% of your donations. Aken Tech charges 0% commission.
• Donor Sovereignty: Commercial platforms retain your donors' emails and market other campaigns to them. With Aken Tech, you own 100% of your donor relationships.
• Identity: Commercial platforms host you on a subpage (e.g. platform.com/cause/123). Aken Tech delivers an official standalone website on your own .org.in domain.
• Statutory Filing: Commercial platforms do not prepare Form 10BD for your annual audit. Aken Tech has native Form 10BD e-filing automation built in.

Under the amended Income Tax rules, new trusts receive Provisional 80G/12A registrations (valid for 3 years) via Form 10AC.

Aken Tech handles both provisional and regular 80G registrations with complete legal compliance. The receipt engine automatically incorporates your Provisional URN, validity period, and statutory disclaimers as required by the CBDT.

Zero technical knowledge required. Aken Tech is a fully managed enterprise software suite:

• We handle all cloud server hosting, SSL renewals, software security updates, and daily encrypted database backups.
• Our dedicated Indian Non-Profit Helpdesk is available 6 days a week via Phone and WhatsApp (+91 9032666855) in both Hindi and English.

Yes. Donor retention is the lifeblood of sustainable non-profit funding. With 1 click, you can export donor contact numbers filtered by donation date or cause.

This allows your Trust to send festive WhatsApp greetings (Diwali, Eid, New Year), annual impact videos, and urgent emergency appeals directly to supporters who have already contributed.

For Trusts and Societies possessing a valid FCRA registration, Aken Tech supports dedicated international multi-currency gateways (Stripe / Razorpay International).

The system strictly isolates foreign contributions from domestic Indian donations, capturing donor passport numbers, foreign addresses, and country codes to simplify your annual Form FC-4 returns to the Ministry of Home Affairs.